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WEBMobile shopping expected to drive more than half of online sales. RetailBiz Webinar – Bringing Loyalty Programs into the Digital Age – in partnership with Klarna.
Resilience in retail: How labour, skills, and technology can shape ...
WEBMar 19, 2024 · Just when the retail industry had turned a corner with the global pandemic and supply chain issues in the rearview mirror, it’s now confronted with a new set of hurdles.
How an omnichannel approach will help Australian retailers
WEBOct 19, 2021 · With this kind of omnichannel engagement, retailers can improve the speed of service, while offering contextual, personalised support. From an employee engagement angle, an omnichannel approach also has massive benefits. By giving agents all the information available on a customer, they feel empowered …
How retailers can prevent fraud in an era of evolving AI
WEB1 day ago · Retailers must invest in AI systems that are trained on high-quality data and continuously refined to minimise such false positives. Also, despite the advancements in AI, the human element remains crucial in fraud prevention. Human analysts can provide context and judgment that AI may lack, particularly in cases involving complex or unusual ...
Deliver when it matters most: Don’t let delivery be your downfall ...
WEB1 day ago · The average standard delivery cost rose from $9 in 2018 to $10.26 in 2024, while retailer-advertised delivery estimates increased from 2 days to 5.6 days during the same period. There were similar trends for express, too. Interestingly, actual delivery times are improving, down from 2.6 days in 2023 to 2.2 today.
The rise of returns fraud and how retailers can mitigate it
WEB1 day ago · According to a recent report from Loop, nearly two-thirds of Australian retailers (60 per cent) have experienced some type of returns fraud or policy abuse in the past 12 months. Indeed, Loop estimates that for every $100 in returned merchandise, retailers lose $10.40 to returns fraud. Nearly three-quarters (74 per cent) of Australian retailers say their company prioritises customer experience ...
Top retail innovation trends for 2021 - retailbiz
WEBTo some extent, these trends were in evidence prior to the pandemic, but have dramatically increased their importance to meet and exceed customer expectations. 1. Touchless interactions. “Touchless” experiences are “safe,” physical-contact-free interactions across the customer’s entire shopping process. Consumers now expect retailers ...
What the Australian retail industry should expect for 2023
WEBWith the COVID-19 pandemic, the past 36 months have been a difficult time for Australia’s retail industry, with businesses having to navigate a plethora of challenges, ranging from rising costs and supply chain disruptions to grave labour shortages.. Further adding to the pressure on retailers are rising customer expectations.
About - retailbiz Australian retail news and inside views
WEBAbout. Retailbiz has been reporting on Australia’s $299 billion retail sector for over a decade. As the retail industry is constantly evolving, Retailbiz is committed to bringing you not only the latest retail news and trends but also the innovations and technologies that are driving the industry forward. Drawing on a large team of ...
How to engage cautious consumers in times of economic …
WEB1 day ago · In a climate of cautious spending, digital engagement is essential for building a community and fostering genuine connections with consumers, which then translate to conversions. In fact, 63% of Australian retailers are already using social media platforms for direct sales, while 70% prioritise them as a key strategy for retaining customers.