As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the ...

While any solid customer engagement solution should include guardrails ... Remember: the government isn’t cracking down on ...

SMPL Chennai Tamil Nadu [India] November 5 Word Works AI a pioneering company in AI-driven customer experience solutions has ...

A study by Accenture found that nearly one-third (33%) of customers leave a brand after just one bad experience Customer ... audio AI models to understand customers’ queries and build chatbots ...

Integrating a custom AI chatbot into your website can greatly enhance user engagement and streamline ... Whether you’re looking to improve customer support, boost sales, or simply make your ...

Salesforce on Tuesday announced the general availability of its AI agent development platform called Agentforce. The offering ...

Claude.ai can now write and execute Javascript in its quest to generate “mathematically precise and reproducible” answers.

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.