There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center ...

LAS VEGAS (KTNV) — A new 988 Suicide and Crisis Lifeline call center will open in Southern Nevada after a $49.7 million ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Commissions do not affect our editors' opinions or evaluations. Call center outsourcing refers to handing over your customer support tasks to an external call center or contact team, which handles ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

LAS VEGAS (KLAS) — A new 988 Suicide & Crisis Lifeline call center coming to Southern Nevada in six months will improve ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

A lot of the time, customers call contact centers to get the answer to simple questions. “Where is my package? What’s the balance in my account? When are you open?” IVR enables businesses to ...