In complex business scenarios, there is no product or service that is always delivered flawlessly. No matter how fantastic a product or service is, what influences loyalty the most is the way the ...

Old-fashioned thinking for customer experience indexes is to jump on the bandwagon of what everyone is doing. Modern thinking is to use a combination of indexes in harmony with their strengths and ...

But closely linked to this rise in subscription-based businesses is the competition for customer retention. Winning new customers cannot guarantee growth when you lose more subscribers ...

Thankfully, it also presents opportunities for innovation and agility for brands to win and retain the modern customer ... to improve customer service relations and customer retention.

Digital transformation has significantly reshaped the banking industry, leading to numerous changes in how banks operate, ...

But with today’s architectural advancements — such as modern front-end technologies ... improving engagement and knowledge retention. Similarly, customer success portals can leverage ...

Customer churn is a top concern for any business—but especially B2B firms. If you aren't able to get on top of customer retention, your bottom line can be completely devastated. The best way to reduce ...

A churn analysis is identifying customer segments who will likely stop doing business and attrition away. Marketers are learning to incorporate churn analysis as part of a retention strategy.

We collected some “Words of Wisdom” — incisive aphorisms about love and relationships pulled from Modern Love essays and Tiny Love Stories. You can swipe through and share the quotes that ...

Spider-Man was first introduced in August 1962, and he has been a central figure in the Marvel universe ever since. The character has led entire events and taken part in multiversal crises, but he ...

Modern Love is a weekly column, a book, a podcast and a television show about relationships, feelings, betrayals and revelations. Modern Love is a weekly column, a book, a podcast and a television ...

I think that's one of the reasons why Modern Family was, and still is, such a success. It's relatable. Other significant Gloria quotes: Raising a kid is like sending a rocket ship to the moon.