With a new headquarters in South of Market, the software firm follows path trod by X, Spotify, Uber and Block.

Customer support is more than just answering questions—it's about delivering seamless, personalized experiences quickly and ...

Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to ...

Zendesk ranks fourth in Forbes Advisor’s internal ranking behind Zoho Desk, Freshdesk and Jira Service Management. If you are looking for a Zendesk alternative, here is what we have found.

Customer service provider Zendesk has helped Internet Archive resolve a breach that let hackers send emails on behalf of the digital library. In the latest episode in a series of cyber-attacks that ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

This tool distinguishes Connecteam from established Help Desk solutions like Zendesk and Jira, which are primarily designed for office-based environments. With its mobile-first approach ...

As a result, eight months into the pandemic, the stock of customer service departments has soared within organizations — and especially among the C-Suite. According to a new report by Zendesk ...

This tool distinguishes Connecteam from established Help Desk solutions like Zendesk and Jira, which are primarily designed ...