Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

A number of Amazon call centers around the world have experienced some form of shutdowns in recent weeks as governments around the world put restrictions on coming into work to slow the spread of ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service ...