ITSM involves the entire service lifecycle, from planning and design to deployment, operation, and continual improvement. The ITIL (Information Technology Infrastructure Library) framework is a ...

Scottish physicist William Thompson famously said, “When something can be expressed in numbers, you know something about it.” This idea holds even more weight today, especially in the field of data ...

Anthony Tobelaim is the Co-founder & CPO of Siit. He previously worked at Aircall as a Senior Director of Partnership EMEA & ...

David Smith, Vice President Sales, Enterprise Asset Management (EAM), IFS, said: “Green Bay Packaging’s commitment to providing continuous improvement ... (SCM), Information Technology Service ...

Q4: Continuous service improvement is an echoing theme in your career; please elaborate on this imperative and how you go about it. A: Since technology and customers’ expectations are dynamic ...

Developed by Toyota in the mid-20th century, Lean manufacturing is a systematic approach focused on creating more value while ...

Absent continuing, relentless efforts to get better, backsliding is guaranteed. IndustryWeek’s coverage of lean and ...

In today's evolving tech landscape, traditional configuration management databases (CMDBs) struggle to keep pace.

Traditionally, most SaaS companies focus on delivering point solutions in a narrow domain subcategory. To make it work within ...

an in-depth analysis of how organizations are leveraging AI in IT service management (ITSM) and beyond. The State of AI in IT Report The research was conducted by Atomicwork in collaboration with ITSM ...