Increasingly, consumers are choosing not to share their feedback with brands directly—regardless of whether they’ve had a ...

SK Telecom topped the industry-wide National Customer Satisfaction Index (NCSI) rankings for the 27th year, according to the ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

E-commerce, like many other industries, is evolving at an unprecedented pace, reshaping how we shop, interact with brands and ...

Which interactions are the most powerful for creating customer loyalty? Fielding customer-satisfaction surveys is not enough. To better serve their customer base and more effectively acquire new ...

Canadians have a “surprisingly high” degree of satisfaction with their mobile phone providers, somewhat contradicting various narratives, a survey by RBC Capital Markets found. In the survey — which ...

Creating an effective SMS loyalty program starts with proper setup. Begin by segmenting your customer base to ensure targeted, personalized communications. RingCentral’s Advanced SMS Inbox enables ...

In response to last week’s editorial, customer surveys have their pros and cons, cons, but they shouldn’t be entirely eliminated. Unfortunately, many surveys today feel like hollow exercises, as ...

Each year, the Victorian Skills Authority invites government-funded Victorian students who have completed or discontinued a vocational education and training (VET) to participate in the Student ...