If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how ...

A survey of auto policyholders found 49% felt frustrated and sad when they learned their vehicle was totaled, according to a ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

Organizations can't make measurable progress on satisfaction or meet business goals ... transcripts, and open ends; customer feedback data via email, SMS, post-call IVR surveys, websites, and mobile ...

Sinch's BFCM Consumer Survey ... seamlessly across SMS, RCS, and WhatsApp, businesses maximize engagement, build trust, and drive satisfaction. As a global leader in digital customer communication ...

Customer journey orchestration involves analyzing customer behavior across all channels and touchpoints to strategically ...

Our first instinct is to build a mountain of the stuff: We want a better view of our customer's preferences, behaviors, and experiences, so we dedicate ourselves to piling our data troves ever higher.

Customer satisfaction surveys further provide valuable feedback ... Passengers are informed about rates through SMS, emails, and menu displays. Regular and surprise inspections ensure adherence ...

It’s also possible to receive chat notifications, ask customers to rate chats and complete short surveys ... number of chats in your business, customer satisfaction, your support agents ...

Conversational AI Voice Bots are transforming how businesses interact with their clients by automating a variety of essential ...

A strong mobile presence can significantly enhance customer satisfaction, as a seamless and engaging mobile ... It’s a multi-channel activity that reaches devices through many touchpoints such as SMS, ...