A knowledgeable and empathetic support team is the backbone of a strong customer service experience. Training should go beyond product expertise and focus heavily on soft skills, ensuring agents ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, ...

Creating a positive first impression is essential for any business, as it lays the foundation for future interactions and ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

It’s about using technology and merging it with customer service basics such as the right delivery time or for returns/exchanges. “For instance, you get the text ‘Hey, I know I’m there ...

You may already be asking, “Why can’t I just use the native social media platforms for customer service?” The answer is: You probably can, but only if you have very small volume. While the ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

TELUS International Philippines has officially rebranded to TELUS Digital Philippines reflecting the company’s commitment to delivering digital-first, human-centered customer experience solutions ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...