Online-only firms outpace mainstream banks in customer satisfaction on apps
Online-only financial companies outpace mainstream offline banks in customer satisfaction for mobile app services, a survey ...
Customer service fears grow in wake of Reeves’s tax raid
Rachel Reeves’s Budget tax raid will result in fewer workers across the retail sector, sparking fears that customers will ...
Isle of Wight County Press on MSN1d
Island broadband provider WightFibre repeats customer service award success
WightFibre has been awarded the Institute of Customer Service's ServiceMark with Distinction for the second time.
Stop Blindly Following 'the Customer Is Always Right' — Here's What to Do Instead For the Sake of Your Employees
Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, ...
losalamosreporter3d
County: Feedback Requested From Utility Customers
It’s time again for DPU’s ‘Voice of the Customer’ survey. Following the 2024 survey, DPU was presented with a Customer ...
TMCnet5d
TCN Conducts First UK Consumer Survey of 2000 People Revealing Insightful Customer Preferences for Contact Centres
The national survey, conducted by OnePoll and commissioned by TCN, reveals that the UK customer service landscape continues ...
Supply Chain5d
Retailers Grapple with GenAI’s Satisfaction Gap
Capgemini found that customer satisfaction with Gen AI technology has decreased year-over-year, dipping from 41% in 2023 to ...