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Online-only firms outpace mainstream banks in customer satisfaction on appsOnline-only financial companies outpace mainstream offline banks in customer satisfaction for mobile app services, a survey ...
Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, ...
It’s time again for DPU’s ‘Voice of the Customer’ survey. Following the 2024 survey, DPU was presented with a Customer ...
The national survey, conducted by OnePoll and commissioned by TCN, reveals that the UK customer service landscape continues ...
Capgemini found that customer satisfaction with Gen AI technology has decreased year-over-year, dipping from 41% in 2023 to ...
New research finds that lifelong singles have lower life satisfaction scores compared ... The study used a survey of more than 77,000 Europeans over the age of 50 and was the first of its kind ...
For internet service, the survey saw a similar seven out of 10 score for satisfaction, and a six out of 10 score for price. Although the report acknowledges that “unquestionably there is significant ...
MetroAccess, which offers Metro's door-to-door service for people with disabilities, faces growing criticism for a lack of performance and poor customer satisfaction. Numan Aslam, who has cerebral ...
According to the J.D. Power 2024 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, overall satisfaction has declined for a fourth consecutive year to 707 (on a ...
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