Gain deeper insights into customer sentiment with AI-driven tools that track emotions in real-time, which helps you improve ...

More than 12,000 customers ranked the companies based on six key criteria, including customer service and standard of ...

On Monday, the Columbia City Council will discuss the results of a community survey that shows residents feel the city is worse off than it was five years ago. The five-page survey was mailed to a ...

Credit unions tend to have the highest customer satisfaction ... service members and reservists, veterans, civilian ...

Delta Dental is the best dental insurance company because of its great coverage and customer satisfaction. Read about the ...

But IVR surveys are one of the easiest and most effective ways to measure customer service satisfaction. The answer is yes. One hundred percent. Setting up an IVR survey is generally pretty quick ...

Around 400 IndiGo passengers were stranded at Istanbul Airport for over 24 hours due to flight delays and cancellations.

Omdia, global analyst and advisory leader, and Huawei jointly held the global launch of "Data-driven NPS Management White ...

Trailfinders is the best package holiday provider in the country, according to a new study by the consumer comparison site, ...

(RMS) has promoted John Wainman to Supervisor and Sabreanna Sinclair to Call Center Trainer and Quality Administrator, in its QualiSight qual research facility. QualiSight is in central New York state ...

The AI in Tourism Market is expected to reach USD 13.38 billion by 2030 from USD 2.95 billion in 2024, at a Compound Annual ...

Frustrated IndiGo passengers voiced their complaints on X, alleging they were not given food or accommodation, and that some ...