Looking for a new job in 2025? There are 750 new job opportunities for aspiring customer service representatives in the AT&T ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

has again extended call center hours to support applicants and customers looking for insurance coverage as RIBridges, the state’s public benefits system, remains shut down following a ...

As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

The toll-free hotline will be available Sunday through 8 p.m. and will continue to answer calls Monday through Friday from 9 a.m. to 9 p.m.

Besides, there are lots of benefits attached to using call ... based decisions to boost overall performance. Call center technology is remote-work-friendly, allowing agents to work from any ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

PROVIDENCE – Vendors working for the state have set up a call center to answer customer questions following the cyberattack earlier this month on Rhode Island’s public benefits computer system ...

Thousands of Rhode Islanders are worried that their personal information has been exposed, and they're worried their benefits will be delayed.

The Greater Harris County (GHC) 911 area alone boasts nearly 1,200 operators across 40 centers, highlighting the significant ...

After Parkinson, the highest-earning county employees including benefits were Neal at $424,093, Dobroth at $411,235 — which ...

The grant, administered through the state Department of Community and Economic Development, will fund the organization’s work over a two-year period. Gupta said that though the funds and programming ...