The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Oracle Health Secures Top Spot in Australia's 2025 EHR Rankings for Excellence in Innovation and Interoperability MELBOURNE, AU / ACCESSWIRE / December 31, 2024 / Black Book Research, a leading ...

Many software companies have engaged in situational pricing at some point—but it often bites them down the line.

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Main St., Marion, VA 24354, strives to connect with the community on more than just Saturday nights. The Thirsty Thursday series brings more exciting events to the community during the week. The Mel ...

Selecting wedding vendors is typically among the first items that must be checked off a bride’s and groom’s planning list.

On December 27, 2024, the Department of Justice (DOJ) released a Final Rule, Provisions Pertaining to Preventing Access to U.S. Sensitive ...

When a contact center must limit its IT investments, purchasing an AI-enabled contact center infrastructure solution is often moved to the top of the list as these platforms are considered mission ...

The Warren County Farmers Market recently announced plans to create a Farmers Market Advisory Board through an email to those on its correspondence list. The email also serves as an ...