L.A. tech entrepreneur Mike Johns posted a video of his call to a customer service representative for Waymo to report that ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

The Walmart worker replied: “I have forwarded and documented this incident to my team. They will be trying their best to make ...

Spending long wait times on the phone and playing transfer tag can feel like the seventh layer of hell. Additionally, having ...

Washington’s largest local telephone company, CenturyLink, has been fined over $130,000 for the “excessive” wait times for ...

Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most ...

Businesses have a long way to go in achieving this. As Fast Company reported recently, customers see chatbots as only ...

Contributor of the Year Brianna Langley-Henderson on empowering frontline employees and aligning customer data with corporate ...