Impacts16h
How AI is Reshaping the Ecommerce Call Center
The global ecommerce landscape is thriving. Retail sales are contributing to this. They are set to reach $7.4 trillion by ...
KUT5h
Behind the scenes of mental health calls at Austin's 911 call center
A team of KUT producers spent a day with clinicians who field calls from Austinites in crisis. Here is a snapshot of what ...
TMCnet12h
Transforming Contact Centers: How GTS Helps Businesses Deliver Exceptional Customer Experiences with AI and Innovation
Contact centers sit at the intersection of customer expectations and operational complexity. Customers want fast, ...
MSC Industrial Direct (MSM) Q1 2025 Earnings Call Transcript
MSC Industrial Direct (NYSE: MSM) Q1 2025 Earnings Call Jan 08, 2025, 8:30 a.m. ET ...
Nearshore Americas12h
Call Center Crisis: AI Integration Leaves Agents on the Brink
A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: "I keep saying this.
No Jitter10h
How Call Testing and Monitoring Enhances Telephony and CX for Brands
Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.
ringcentral13h
Call Transfer
Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Any business that regularly ... and speed up call resolutions. Upgrade your ...