Scottish physicist William Thompson famously said, “When something can be expressed in numbers, you know something about it.” This idea holds even more weight today, especially in the field of data ...

ITSM involves the entire service lifecycle, from planning and design to deployment, operation, and continual improvement. The ITIL (Information Technology Infrastructure Library) framework is a ...

Meanwhile, the ISO 20000-1 ITSM certification is based on ... maintenance and continuous improvement of their IT service management system. Constantly challenging itself to raise standards ...