Increasingly, consumers are choosing not to share their feedback with brands directly—regardless of whether they’ve had a ...

SK Telecom topped the industry-wide National Customer Satisfaction Index (NCSI) rankings for the 27th year, according to the ...

Canadians have a “surprisingly high” degree of satisfaction with their mobile phone providers, somewhat contradicting various narratives, a survey by RBC Capital Markets found. In the survey — which ...

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how ...

Nearly half of US teens are “almost constantly” online, though the platforms they spend their time on vary significantly, according to a new Pew survey. Despite some variety in their overall ...

A survey of auto policyholders found 49% felt frustrated and sad when they learned their vehicle was totaled, according to a ...

Measuring the success of SMS support efforts is essential for continuous improvement. Businesses can track metrics such as response times, customer satisfaction ratings, and issue resolution rates.

This new feature allows Subtext clients to conduct SMS surveys with their subscribers, gathering valuable audience insights and feedback to enrich relationships and experiences. Surveys offer ...

This new feature allows Subtext clients to conduct SMS surveys with their subscribers, gathering valuable audience insights and feedback to enrich relationships and experiences. Surveys offer ...