In its latest effort to boost Solomon Islands’ tourism and hospitality sector, Australia recently delivered an accredited ...

Discover powerful CRM tips to enhance sales productivity, streamline processes, improve customer relationships, and maximize ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, ...

Few things are more frustrating than calling customer service and waiting on hold for what seems like forever before someone ...

By 2033, about 30% of Americans ages 65 to 74 are expected to still be in the labor force, while 10% of people ages 75 and older are expected to ...

Tough clients? They’re challenges—and opportunities. Master these strategies to handle complaints, sharpen your skills, and ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

United restricts full-sized carry-ons for its basic economy tickets ... The airline offers multiple classes service to customers, several of which include the word "economy" in their name.

Achieving a level of customer service that will distinguish your business in today’s marketplace doesn’t have to be difficult at all.

The Nissan Academy demonstrates Nissan’s dedication to providing superior customer service in India. By equipping its dealership staff with enhanced skills and knowledge, Nissan aims to provide ...

A knowledgeable and empathetic support team is the backbone of a strong customer service experience. Training should go beyond product expertise and focus heavily on soft skills, ensuring agents ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...