Proper phone etiquette is especially important in sales and marketing calls. 4 Ways to Improve First Impressions with Customer Service # Pay Attention to your Customer. Everyone wants to feel ...

Please send your questions to Miss Manners at her website, www.missmanners.com; to her email, dearmissmanners@gmail.com; or ...

Bonnell recommends Gen Zers do lots of research while job-hunting to make sure there’s a culture and values fit. If you want ...

He’s 14, and his texts and phone etiquette leave us scratching our heads. He doesn’t “read the room,” often sending gifs and memes more appropriate for his friends than a family chat that ...

To get the most out of your in-office interactions, you might want to brush up on the do’s and don’ts of working in close proximity to co-workers.

There are more than half a million people who have boat licences in New South Wales and more than 240,000 registered boats, according to Boating Industry Association data — and that's before ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, ...

Let’s look at the tools and strategies that will allow you to take emotional agility beyond theory and turn it into a ...