The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

You understand that the journey to exceptional customer service begins with a robust action plan. It’s about setting smart goals, being responsive to customer feedback, and adapting strategies in real ...

Paul’s initiatives highlight how targeted customer service strategies can address gaps in financial inclusion, a critical component of economic growth. While automation and digital tools have ...

Customer acquisition ... chance instead of a calculated strategy. They decided to do something radical: talking with their customers instead of at them. Through 1:1 interviews tracking how early users ...

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Riot's core Bitcoin mining operation is unprofitable, and their new debt strategy to buy Bitcoin mirrors ... I do not believe that the MicroStrategy-esque plan of borrowing to buy Bitcoin will ...

The City is seeking input on actions under consideration for the next Action Plan of the TransformTO Net Zero Strategy, the City’s community-wide climate strategy. See TransformTO Net Zero Strategy ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...