Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

City manager Brian Platt says planning, technology and an aggressive approach to snow removal are making city streets ...

Christian County Emergency Services is working on a part of a nationwide project to better respond to 911 calls.

How long does it take you to look at an email after you receive it?  Okay, now how about a text message? For most, it’s no ...

Q: How do I get people to respond to my emails? A: This is the equally annoying cousin to being ghosted at work. And while it’s frustrating to be the one who takes the time to write an email ...

A significant winter storm has caused major headaches and frustration for people in Cincinnati, with Mayor Aftab Pureval facing criticism.

“Simple activities like stretching, walking or even a quick workout help increase blood flow to the brain, which can improve ...

Sending a cold networking email these days can feel like a shot in the dark— your message is just one of dozens (or hundreds) ...

We received an e-mail this year that's stayed in my head for several months now, and I'm hoping some good might come from sharing it and posting a public response ... why get so mad about what ...

SCN Editor Charlie Denison and APG Montana photographer/videographer Mike Clark interviewed an assortment of Stillwater County community members at Touch of Country in Absarokee on Taco Tuesday ...

In today's Miss Manners column, advice columnist Judith Martin shares how to write a letter that is sure to get a response.