Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

This online manipulation specialist has been subject to harassment for her work. She has published a book to explain how to ...

Gamers often rack up a lot of expenses between buying the newest consoles and accessories, upgrading their computer and, of ...

▪ Grier referenced an unproven left tackle who missed the season due to injury: “I think people forget Kion Smith was a huge ...

The mayors of Manchester and Nashua celebrated the good news, as preliminary data suggest opioid overdose deaths declined in ...

"I regularly advise people - a sincere apology is relational superglue - it can fix almost anything," an expert told Newsweek ...

Gov. Brian Kemp instructed state agencies to begin preparing for the potential of severe ice and snow as part of a winter storm set to arrive in Georgia on Friday.

It's been more than two years since Yakima County commissioners first approved a moratorium on solar development, and they ...

In a supplemental study, the researchers found that most people are aware of the benefit of uninfluenced advice. More than 60 ...

Decades later, I don’t remember what prompted 10-year-old me to write to President Carter, writes. But I do remember how excited I was when I received a response and I still firmly believe writing ...

Skyrocketing insurance costs has owner considering dropping coverage. Now the homeowners association is requiring proof of ...