Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

▪ Grier referenced an unproven left tackle who missed the season due to injury: “I think people forget Kion Smith was a huge ...

The mayors of Manchester and Nashua celebrated the good news, as preliminary data suggest opioid overdose deaths declined in ...

"I regularly advise people - a sincere apology is relational superglue - it can fix almost anything," an expert told Newsweek ...

Gov. Brian Kemp instructed state agencies to begin preparing for the potential of severe ice and snow as part of a winter storm set to arrive in Georgia on Friday.

A nasty dose of winter weather has pummeled much of the U.S. from Kansas to the East Coast, leaving many Americans to dig out ...

It's been more than two years since Yakima County commissioners first approved a moratorium on solar development, and they ...

In a supplemental study, the researchers found that most people are aware of the benefit of uninfluenced advice. More than 60 ...

“Simple activities like stretching, walking or even a quick workout help increase blood flow to the brain, which can improve ...

Given these findings, advisors can rework their communication to unresponsive clients in a way that shows the ability to ...

Robert Redfield, former CDC director, predicts bird flu would be “much more catastrophic than the COVID pandemic.” ...

A naked man, a book, and a morning stroll across Florida Atlantic University’s Boca Raton campus.  This FAU Police Department ...