The trick to effective customer service emails is to sound like a human speaking to another human. So, here are eight+ email templates for support teams ... When you include an optional satisfaction ...

According to the J.D. Power 2024 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, overall satisfaction has declined for a fourth consecutive year to 707 (on a ...

This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me ...

The University of West Florida’s Haas Center is conducting the city of Pensacola’s annual resident satisfaction survey. Beyond the standard satisfaction questions about city services ...

We may earn a commission from links on this page.

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

Each year, the Victorian Skills Authority invites government-funded Victorian students who have completed or discontinued a vocational education and training (VET) to participate in the Student ...