When we build emotional competency without judgment and dismantle the legacy of professionalism, we can unlock new levels of ...

DEX is key to employee satisfaction, getting work done with less friction, and being able to enjoy a more balanced life.

Man, I’m out here selling bean pies.” James 40X’s voice crackled through the phone, as if his whole life was on the move. I ...

After Parkinson, the highest-earning county employees including benefits were Neal at $424,093, Dobroth at $411,235 — which ...

Amid the transition, agency officials leading customer experience efforts across the federal government are pitching their ...

Looking for a new job in 2025? There are 750 new job opportunities for aspiring customer service representatives in the AT&T ...

Ahead of Germany's election in February, Bavaria's conservative CSU party has said it will only accept migrants who pay their own way. Experts see their policy proposals as electioneering and ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

A U.S. Army veteran driving a pickup truck that bore the flag of the Islamic State group wrought carnage on New Orleans' ...

The benefits of cutting out sugar may include ... How too much added sugar affects your health. Centers for Disease Control and Prevention. About insulin resistance and type 2 diabetes.

The hackers behind a major cyberattack that hit the State of Rhode Island’s online system for delivering health and human ...

The Greater Harris County (GHC) 911 area alone boasts nearly 1,200 operators across 40 centers, highlighting the significant ...