New features for Webex Contact Centre streamline interactions with advanced conversational AI, writes JASON BANNIER.

At WebexOne, Cisco unveiled transformative AI and XR upgrades to Webex, highlighting a shift from conferencing to a comprehensive platform for immersive, intelligent collaboration.

Webex Calling, the tech giant’s cloud-based ... The shift will help businesses adapt to a true as-a-service hybrid working setup, said Kristyn Hogan, vice president of global collaboration ...