L.A. tech entrepreneur Mike Johns posted a video of his call to a customer service rep as his self-driving Waymo car kept ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

Businesses have a long way to go in achieving this. As Fast Company reported recently, customers see chatbots as only ...

Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

The Walmart worker replied: “I have forwarded and documented this incident to my team. They will be trying their best to make ...

Spending long wait times on the phone and playing transfer tag can feel like the seventh layer of hell. Additionally, having ...

How to contact customer support: Customer service representatives are available over the phone. Why You Should Trust Us: How We Found 24/7 Customer Service Banks Benefits of 24/7 Customer Support ...

Washington’s largest local telephone company, CenturyLink, has been fined over $130,000 for the “excessive” wait times for ...

Automated systems are more trouble than they are worth! Either they misunderstand which option I am choosing, or they will ...

Well ahead of April 15th, TurboTax is hiring remote customer support representatives, meaning you can work from home. Top 10 Things Only Adults Notice in The Wizard of Oz Archaeologists make ...

By more than $19,000. She uses paperless billing and automatic deductions from her bank account to pay her PSE&G electric ...