ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.
This document provides guidance for organizations to achieve sustained success in a complex, demanding and ever-changing environment, with reference to the quality management principles described in ISO 9000:2015.
ISO 9004:2018 is the fourth edition of the standard for achieving sustained success, and it cancels and replaces the 2009 version of the same document.